User Pending Deletion in BES/BPS

Ran into this one today… Client’s BlackBerry Professional server 1 user license and I had to remove the user from the configuration. After several minutes I attempted to add the user back in and was told that I was out of licenses. The status page showed that a total of one user(s) was configured, while the user page showed zero. I restarted all services and attempted a few other things before running into the following commands which worked immediately.

1. Open a command prompt on the BES/BPS database server and run osql -E

2. Next, enter the following commands one line at a time, pressing enter after each command:
-a. use BESMgmt
-b. select DisplayName from UserConfig
-c. go

3. You should get a name(returned) by the database.
-a. use BESMgmt
-b. delete from UserConfig where DisplayName="name-to-remove"
-c. go

You can now open or refresh the BlackBerry Manager and check the number of licensed users which will not be minus one.


Blackberry Professional SRP Status Not Connected

Happy New Year! Just dropping a quick one in case anyone has run into this simple issue.

I recently installed Blackberry Professional Server / Blackberry Enterprise Server on a new system for a client of mine and everything went well but for one exception. Upon opening the Blackberry Manager and checking the status I noticed that the SRP Status was “Not Connected”. A quick check of my firewall showed blocked connections originating from the BPS/BES server on TCP port 3101. After creating an allow rule for that port outbound, I restarted the Blackberry services and everything is working properly.


CentOS Helpful Tip

Happy New Year TwentyTen!

How many times have you “forgotten” a root password? Or been given control of a server set up by someone else? Hey it happens.

CentOS Password Reset

At the GRUB Loader, select the installation to reset, press A to append and press ENTER.
You will be presented with a prompt that looks similar to this: grub append> ro root=LABEL=/

Press the SPACEBAR once and type the word single and press ENTER. This will boot to single-user-mode.

You will then get the shell prompt (hostname)#

Change the root password using the normal command: passwd root

Reboot and login. That’s all there is to it!