Ran into this one today… Client’s BlackBerry Professional server 1 user license and I had to remove the user from the configuration. After several minutes I attempted to add the user back in and was told that I was out of licenses. The status page showed that a total of one user(s) was configured, while the user page showed zero. I restarted all services and attempted a few other things before running into the following commands which worked immediately.
1. Open a command prompt on the BES/BPS database server and run
2. Next, enter the following commands one line at a time, pressing enter after each command:
select DisplayName from UserConfig
3. You should get a name(returned) by the database.
delete from UserConfig where DisplayName="name-to-remove"
You can now open or refresh the BlackBerry Manager and check the number of licensed users which will not be minus one.