Do you have an outdated helpdesk ticketing system? Need to add costly licenses for additional IT staff? Throw that system out the door and check out Spiceworks.
Spiceworks is a free web-based IT management system that has many features such as helpdesk ticketing, networked device inventory, asset reporting, ticket reporting, change tracking, Exchange monitoring. All of this is packed in to a 17MB download. Spiceworks is supported by inline ads in the Dashboard only. Users adding tickets do not see the advertising. The benefits and features of Spiceworks far outweigh the minimal advertising impact.
Spiceworks must be installed on a Windows server or desktop. For more than a few users, load on a server. It works very well as a virtual machine on an ESXi box. The hardware requirements are fairly basic: 1GB RAM, 1GHz Pentium III processor.
Active Directory integration provides easy user set up. There is no need to create multiple login lists. When a user needs to place a ticket, Spiceworks will pull the account info that is logged in to the PC and autofill email and other contact info. IT staff is added in the Spiceworks Dashboard and login with email address and Spiceworks-specific password.
My IT department has been using Spiceworks for over a year, when our previous vendor stopped returning calls to purchase more licensing. We are a small company with seventeen locations and 200 employess (four IT staff) and approximately 350 network devices. At this time, Spiceworks provides everything we need to support this company. Senior management likes the reports that can be generated as well.
Give it a shot and you will be pleasantly surprised!!!