Kaseya and Snow Leopard are incompatible (At this point)

This came to me via email and is worth noting if you are a Kaseya user.

–Himuraken

Kaseya Agent & Mac OS X Snow Leopard

Important Notice:

For planning purposes, please be advised that the Kaseya Agent for the Mac OS X is currently incompatible with the new Mac OS X Snow Leopard release. Apple has announced that Snow Leopard will be available on Friday (28-Aug-2009). We have confirmed that Kaseya Agents cannot be successfully deployed to Snow Leopard. In the case where an Agent is installed on a Leopard system, and that system is subsequently upgraded to Snow Leopard, the Agent will be non-functional after the upgrade. We are working on a resolution and will advise when available.

New Dell PowerEdge R610 on the way.

We recently purchased Kaseya and needed a better server to put it on. After deciding to setup Kaseya as a VM on a ESX host and a little capacity planning, I determined that a new server would be needed. After getting the corporate overlords to approve, I ordered up a new Dell PowerEdge R610 with 12GB of RAM and six HDD’s. I’m thinking RAID 10 for this box, but a little research will make the final call.

–Himuraken

Scripting in Kaseya, silent CCleaner installation.

We recently purchased Kaseya One for MSP’s and I have been engaged in many hours of training and configuring this week. One of the more interesting topics that were covered during the Kaseya Boot Camp training was scripting. Simply put, Kaseya is scripting. Script this, script that, and things that appear to just be menu options, are just dolled up scripts. When I have more time I will try to go into Kaseya and scripting even further.

Anyways, one of the most common things that admins like to install and run regularly is CCleaner. If you live in a cave and don’t use CCleaner, it basically just simplifies temp file, cookie, and etc removal. What many people do not know is that ccleaner.exe, the main executable, can be run simply by copying it to a drive and running it. So if you have the exe on a client drive, just script the program to run.

CCleaner has some documentation here and there regarding scripting and command line execution, but for simplicity sake I thought I would add the ones I use most. The two most common tasks are installing and running CCleaner.

To invoke the ccleaner silent installation, run the setup executable with the /S switch. A direct example would look like this:

ccsetup220.exe /S

*Note* that this switch is case sensitive and /s is not the same as /S.

To run ccleaner silently in the background to run with the default options use the following command from c:\program files\ccleaner\

ccleaner.exe /autoclean

So to create an application package for deployment to agents, just follow the application deployment wizard after uploading the ccsetup file to the VSA Shared Area. Be sure to use the /S for command line parameters when you have the option.

Obviously this doesn’t even scratch the surface of the possibilities available to you via scripting and Kaseya, but it is a simple example.

–Himuraken